Q: Where do you ship?
We currently ship within the United States.

Q: How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery usually takes 4–7 business days depending on your location.

Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email.

Q: What is your return policy?
We accept returns of new, unused items within 30 days of delivery. Products must be in their original condition and packaging.

Q: Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

Q: How long does it take to get a refund?
Refunds are processed within 5–10 business days once we receive the returned item.

Q: What payment methods do you accept?
We accept major credit/debit cards and other secure payment options at checkout.

Q: Is my payment information safe?
Yes. All transactions are encrypted and processed securely.

Q: How do I choose the right size for hats or ties?
Each product has a size guide listed on its page to help you select the best fit.