At HandiBag.shop, we want our shoppers to feel confident with every order. That’s why we provide a straightforward return and refund process designed to protect both our customers and our store. The following sections explain our rules in detail so you always know what to expect.

Timeframe for Returning Products

Customers can request a return within 30 days of receiving their delivery. This period gives enough time to check the product and confirm that it meets expectations. Requests made after this window will not be accepted, so we encourage customers to contact us quickly if they wish to return.

Conditions That Must Be Met

For a return to be valid, the product must remain unused, in original packaging, and in the same new condition in which it was received. Items that show signs of wear, are missing parts, or are damaged due to customer handling will not qualify. Proof of purchase is always required to begin the process.

Process for Requesting a Return

To start a return, simply send us an email at info@handibag.shop including your order number and the reason for return. Once received, our team will review the request, confirm eligibility, and provide complete instructions, including the return shipping address.

Cost of Return Shipping

Unless the item arrived defective or damaged, customers are responsible for covering return shipping fees. Depending on the situation, a prepaid return label may be provided via email or enclosed in the original package. Shipping charges from the initial order are non-refundable.

How Items Should Be Sent Back

All returns must be shipped using a reliable, trackable shipping service. Customers are encouraged to keep the shipping receipt and tracking number until the package is confirmed as delivered to our return facility. HandiBag.shop is not responsible for parcels lost during return transit.

Restocking or Additional Fees

We do not apply restocking fees for eligible returns. Customers will be refunded the full product price, provided the item passes inspection. However, any shipping charges originally paid will remain non-refundable. This ensures fairness while covering necessary logistics costs.

Handling Damaged or Faulty Products

If a product arrives broken, defective, or damaged during shipping, you must report it within 48 hours of delivery. Our support team will verify the issue and assist in arranging either a replacement item or a full refund, depending on your preference and product availability.

Products That Cannot Be Returned

Some items cannot be returned due to hygiene, safety, or clearance restrictions. Examples include personal-use items, gift cards, and final sale or clearance products. These items are clearly marked on product pages to avoid confusion.

Replacement Instead of Exchange

At this time, we do not provide a direct exchange service. Customers who wish to replace an item can return it (if eligible) and place a new order for the alternative product they prefer. This allows faster processing and more accurate stock management.

Change of Mind Returns

We only allow “change of mind” returns if the item remains unopened and unused in its original packaging. Once the packaging has been opened or the item has been used, it is no longer eligible. We recommend reviewing product details carefully before unsealing.

Refund Approval & Timeline

Once the returned item arrives and passes inspection, you will be notified via email. If approved, the refund will be issued back to your original payment method. Refunds typically take 5–10 business days depending on your bank or card provider’s processing speed.

Delayed or Missing Refunds

Refund times may vary by financial institution. If you haven’t received your refund after the stated timeline, please first check with your card provider or bank. If there is still no record of your refund, contact us at info@handibag.shop for quick assistance.